Return & Refund Policy

At iSells.in, we aim for total transparency. Please review the specific guidelines below based on your order type (Domestic Retail, B2B Wholesale, or International USA Delivery).

1. India Retail Returns

For retail purchases within India, return or exchange requests must be raised within 7 days of delivery. The item must be unused, unwashed, and in its original packaging with all tags intact. Products under categories like personal care, innerwear, or customized items are strictly non-returnable.

2. India B2B Wholesale Orders

Wholesale (bulk) orders shipped in India are generally non-returnable due to volume pricing. Returns or replacements for wholesale orders are processed only in cases of manufacturing defects or transit damage verified via an unboxing video.

3. USA Direct Delivery Orders

Due to cross-border international shipping constraints, direct orders delivered to the USA are eligible for replacement or refund only if the product arrives damaged, defective, or incorrect. Buyers must notify support within 48 hours of delivery with proof.

4. Mandatory Unboxing Video

For any claims regarding damaged, missing, or incorrect products (across India Retail, Wholesale, and USA orders), a clear continuous unboxing video from package seal removal to product inspection is strictly mandatory.

5. Refund Process

Approved refunds are processed through original payment channels (Cashfree Payments, Razorpay, or PayPal) within 5-7 business days after standard inspection and verification.

6. Order Cancellation Policy

Orders can only be cancelled before dispatch. Once handed over to our domestic or international logistics partners, cancellations cannot be processed.